DESCRIPTIVE ANALYSIS OF ORGANIZATIONAL CULTURE AT SYARIAH HOTEL DIAMOND
Array
DOI:
https://doi.org/10.35310/tsarwatica.v7i1.1557Keywords:
human resource management, Hotel, Organizational cultureAbstract
This research aims to describe the implementation of organizational culture at Diamond Subang Hotel, which adopts a sharia-based operational model. Using a qualitative descriptive approach, data was collected through interviews with hotel management and staff. The results show that the organizational culture at Diamond Subang Hotel places great emphasis on sharia principles, cleanliness, comfort, and friendly, professional service. This includes providing halal food, implementing a modest dress code, and creating a conducive environment for Muslim guests. The implementation of sharia-based values not only enhances customer loyalty and satisfaction, but also contributes to a positive image and increased hotel occupancy rates. Cleanliness and comfort are key focuses, aligning with Islamic teachings, while staff training programs support the development of professional and friendly services. This research demonstrates that a strong organizational culture in accordance with sharia principles offers a competitive advantage in the hospitality industry.
Downloads
References
BUKU :
Aniesa Samira Bafadhal, SAB., M. (2022). Perencanaan Bisnis Pariwisata. Media Nusa Creative (MNC Publishing).
Dr. Faisal Ananda Arfa, M.A., Dr. Watni Marpaung, M. A. (2018). Metodologi Penelitian Hukum Islam. Prenada Media Group.
Dr. Sigit Hermawan, SE., M.Si, Amirullah, SE., M. M. ·. (2021). METODE PENELITIAN BISNIS Pendekatan Kuantitatif & Kualitatif. Media Nusa Creative (MNC Publishing).
Moh. Agus Sutiarso. (2020). MANAJEMEN PARIWISATA (Sebuah Tinjauan Teori dan Praktis). Penerbit Widina.
Omar, N. M. A. A. dan C. M. C. (2015). Shariah Compliance in Hotel Management: A Conceptual Framework. Taylor & Francis Group.
Prof. Dr. H. Edy Sutrisno, M. Si. (2019). Budaya Organisasi. Prenada Media Group
JURNALL ILMIALH:
Brahm, F., & Poblete, J. (2024). Organizational Culture, Adaptation, and Performance. Organization Science, 35(5), 1823–1848. https://doi.org/10.1287/orsc.2022.16791
Candraningrat, C. (2024). FACTORS AFFECTING HALAL SATISFACTION AND LOYALTY IN THE HOSPITALITY INDUSTRY. Journal of Halal Research, Policy, and Industry, 3(1), 24–31. https://doi.org/10.33086/jhrpi.v3i1.6175
Hamkar, N. A., & Watanyar, A. B. (2024). The Effect of Organizational Culture on Employee’s Performance and Productivity. Integrated Journal for Research in Arts and Humanities, 4(4), 115–118. https://doi.org/10.55544/ijrah.4.4.19
Juliana, J., Darmawan, H., Rahayu, A., Asya’bani, N., Hidayat, T., & Purnama, E. I. (2023). Does the Quality of Service affect the Loyalty of Sharia Hotel Guests? Jurnal Kajian Peradaban Islam, 6(1), 49–62. https://doi.org/10.47076/jkpis.v6i1.191
Karatas, S., Yörük, T., Nazaro?lu, R., Do?an, A., & Kahyao?lu, R. B. (2024). The Effect of Administrator Replacement Circulation in Informal Education Institutions Providing Adult Education on Organizational Culture. Sage Open, 14(2). https://doi.org/10.1177/21582440241247929
Mariyanti, E., Azilah Husin, N., & Lenggogeni, S. (2020). Islamic Organizational Culture and Spiritual Leadership in Supporting Sharia Hotel Performance. In Proceedings of Tourism Development Centre International Conference (pp. 192–206). Sciendo. https://doi.org/10.2478/9788395720406-022
Miftakhul Arif Saifuddin Islami, Abdillah Mundir, & Alimatul Farida. (2024). Pengaruh Penerapan Prinsip Syariah terhadap Loyalitas Pelanggan di Hotel Dalwa Syariah Pasuruan. El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam, 5(9). https://doi.org/10.47467/elmal.v5i9.3395
Pham, V. K., Vu, T. N. Q., Phan, T. T., & Nguyen, N. A. (2024). The Impact of Organizational Culture on Employee Performance: A Case Study at Foreign-Invested Logistics Service Enterprises Approaching Sustainability Development. Sustainability, 16(15), 6366. https://doi.org/10.3390/su16156366
Purnomo, W. A. A., Fatimah, F., & Rusdiyanto, R. (2023). KINERJA KARYAWAN DILIHAT DARI PENERAPAN NILAI-NILAI ISLAMI, GAYA KEPEMIMPINAN DAN BUDAYA ORGANISASI. Growth, 21(2), 254. https://doi.org/10.36841/growth-journal.v21i2.3222
Sharma, R. (2024). Organizational Culture and Change Management: Strategies for Fostering Adaptability and Resilience. Journal of Advanced Management Studies, 1(2), 25–30. https://doi.org/10.36676/jams.v1.i2.11
Shiurkar, S. U., & Deshmukh, V. (2024). THE IMPACT OF ORGANIZATIONAL CULTURE ON ORGANIZATIONAL DEVELOPMENT. International Journal of Global Research Innovations & Technology, 02(02), 31–35. https://doi.org/10.62823/IJGRIT/02.02.6487
