PREFERENCES OF MILLENIAL GENERATION CUSTOMERS IN CHOOSING ISLAMIC BANKS

  • Chairunnisa Buay Pemaca Universitas Padjadjaran, Indonesia
  • Egi Arvian Firmansyah Universitas Padjadjaran, Indonesia
Keywords: Selection Criteria, Consumers, Islamic Banks.

Abstract

The purpose of this study is to determine the preferences of customers in selecting Islamic Banks in Indonesia. This study uses a quantitative approach using Indonesian customers have accounts in Islamic Banks. Data were collected through a questionnaire and analyzed by Kruskal-Wallis Test Analysis. The number of respondents in this study is 200 persons. The results showed that the most preferred factor in selecting an Islamic bank is surprisingly not a religious factor. In fact, it is the comfort factors. The religious factor is in the second.

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Published
2021-01-31
Section
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